Reciprocity refers to a norm in social psychology that a person feels obligated to respond positively to another positive action taken towards them.
When I was working as a door knocker salesman doing fundraising for different charities in Sydney. We used to try to get people to sign contracts to donate monthly to charities. When we changed to collect donations after giving away Coles petrol vouchers, the sales became so easy.
Why is that? The reason is obvious. People signed the contract in exchange for some benefits such as feeling good helping people as well as some tax benefits which are all intangible.
But after people receive the voucher, they feel obligated to donate money to that charity.
Also, it is a tangible item that can exchange products in Coles petrol station. They were sort of buying some gift voucher, but also helping lots of people that the charity is helping.
This is where and when reciprocity came into play.
So the question we want to ask here is: How can we apply reciprocity in marketing to get results?
- Create valuable content to a group of people which is your niche consistently.
Nowadays the competition on attention online is so stiff and lots of FMCG companies are burning millions of dollars just to create brand awareness.
But if we can create useful and valuable content all the time and get them delivered to the right type of audience. They will start to like the content more and more.
What will happen next?
People will remember the name of the blogger and the domain name. If they will not buy any products or services from you (most of them will), when they need to talk about something on their own website or blog or social media platforms like Facebook, Twitter, LinkedIn, Pinterest or Instagram, most likely they will give you some credits, which results in brand name mentions, social shares or SEO backlinks.
Why is that? It is because they have read some much of your content for free and they are so valuable. They not only trust you but also feel obligated to give you some credit.
- Use reciprocity when trying to collect emails address on the website
Nowdays, email marketing is still playing a vital role in digital marketing and one of the tasks that must to be handled by every digital marketer is to build an email list of target audience for email marketing. They are either customers or potential customers.
So having some email update options forms listing on the website or have some pop ups triggered on the website are usually the options.
If we can use reciprocity to increase the opt-in rate, then we can build a much larger database and have more success in email marketing.
So how to do it properly?
The answer is to provide something valuable in return. Below are some options:
（1）Provide free ebook in exchange for an email address
(2) Provide a valuable checklist in exchange for an email address
(3) Provide discount coupon In exchange for an email address
(4) Provide a free guide on certain topics that are helpful to the audience
(5) Offer a free demo on the products or a free short course if provide training or consultation service
(6) Send them to a relevant, email-gated landing page
(7) Try to reuse shopping cart abandonment
The list can go on and on.
So above are the 2 examples of how reciprocity can be used in (digital) marketing.
What are your thoughts on how reciprocity can be applied in other areas in marketing? Please share below